Business & Money
Standard Chartered’s 2023 Financial Success and HR Focus
Standard Chartered’s strong financial performance in 2023, coupled with its dedication to HR excellence, highlights the bank’s capability to thrive in a complex global environment. Standard Chartered maintains its position as a leader in the financial services sector by prioritizing skills development, progressive benefits, psychological safety, and effective change management.
: Standard Chartered’s Impressive 2023 Financial Results and HR Excellence Showcase the Bank’s Strength in a Complex Global Landscape, Focusing on Skills, Progressive Benefits, Psychological Safety, and Effective Change Management
By Charles Wachira
Standard Chartered, a UK-headquartered global banking giant, operates in 53 markets with 85,000 employees. In 2023, the bank reported a total operating income of $17.4 billion, a 10% increase from 2022, and a profit of $5.7 billion despite a challenging global economy.
Dr José Viñals, Group Chairman of Standard Chartered, highlighted the bank’s success in the latest financial report, attributing the impressive results to a clear strategy, discipline, and tireless execution led by Group Chief Executive Bill Winters and his management team.
UNLEASH interviewed Tanuj Kapilashrami, a key member of Standard Chartered’s C-Suite.
Formerly the bank’s CHRO, Kapilashrami transitioned to Chief Strategy and Talent Officer in April 2023. She emphasised the intersection of corporate strategy, people, talent, and the bank’s transformation agenda. Kapilashrami’s HR experience has always aligned with these areas, ensuring that the people and talent agenda supports the corporate strategy.
Standard Chartered’s 2023 results reflect the effectiveness of its strategy.
The bank achieved double-digit growth in key markets, marking a significant milestone.
Kapilashrami stressed that the people and culture agenda is vital to the bank’s performance and business strategy.
Dr. Viñals echoed this sentiment, noting that the Board and the Management Team are committed to maintaining the bank’s status as an employer of choice. The bank reported its highest employee net promoter score (25.86), up 8.31 points from 2022, indicating intense employee satisfaction and willingness to recommend working there.
In her interview with UNLEASH, Kapilashrami shared insights into Standard Chartered’s HR strategy. One key initiative is the bank’s transformation into a skills-first organisation.
This shift began in 2019 when strategic workforce planning revealed that advances in technology would render many jobs obsolete (“sunset jobs”) while creating new roles (“sunrise jobs”).
The bank found that reskilling and redeploying employees internally was more cost-effective than hiring externally. This approach also addressed the gender imbalance in emerging fields, supporting diversity and inclusion.
To facilitate this transformation, Standard Chartered has focused on future skills, both technical and human.
The bank has embraced a culture of learning, changing its learning platform to EdCast (now part of Cornerstone) and launching Future Skills Academies in areas like cybersecurity, data, and sustainability.
The bank also partnered with Gloat on an AI-powered talent marketplace, which matches employees to roles, projects, and gigs based on their skills. This marketplace has engaged 32,000 employees, with 26,000 using it to complete 2,500 projects.
Standard Chartered’s commitment to progressive benefits is another source of Kapilashrami’s pride.
The bank offers equalised parental leave globally, allowing parents to take leave regardless of gender or circumstances.
The policy has increased parental leave from two weeks to around eight weeks. Additionally, the bank provides menopause coverage through its insurance providers, emphasising its commitment to employee well-being in markets without national health systems.
Psychological safety is also a priority for Standard Chartered. The bank’s two-way feedback process has increased psychological safety by 20 percentage points.
This process ensures employees know where they stand and can develop and grow, which is linked to innovation, high performance, lower attrition, and more discretionary effort.
Kapilashrami highlighted the importance of effective change management in HR. She advised focusing on a few critical priorities with clear commercial benefits and co-creating the future of HR with employees. Standard Chartered uses continuous listening, supported by Qualtrics, to capture employee feedback and ideas. This approach was evident in the bank’s hybrid working strategy, which involved employees recreating watercooler moments and developing new ways of working.
In conclusion, Standard Chartered’s impressive 2023 financial results and commitment to HR excellence demonstrate the bank’s ability to navigate a complex global landscape. With a focus on skills, progressive benefits, psychological safety, and effective change management, the bank continues to set a high standard in the financial services industry.
Keywords:Standard Chartered Financial Growth:Skills-First Transformation:Employee Satisfaction and Well-being:Progressive Benefits Policy:Global Banking Strategy
Business & Money
Ethiopia Attracts $53.5 Million in Q1 Investments, Creates 8,700 Jobs
: Ethiopia attracts $53.5M in Q1 investments, creating 8,700 jobs. Growth driven
by reforms, with a focus on service and manufacturing sectors.
The Addis Ababa Investment Commission (AAIC) announced a promising start to the
2023/24 fiscal year, with 612 investors registering a combined capital of Birr 2.93 billion
($53.5 million) in the first quarter.
This reflects a 13% growth compared to the same period last year, signalling sustained
investor confidence despite economic challenges.
Speaking at a press briefing on November 30, AAIC’s Director of Communication,
Meseret Woldemariam, credited the growth to policy reforms and enhanced investor
facilitation.
“Our efforts to streamline investment processes and resolve bottlenecks are yielding
results. We remain committed to ensuring investors thrive in Addis Ababa,” she said.
SECTORIAL CONTRIBUTIONS
The majority of the newly licensed investors are in the service and manufacturing
sectors. The service sector includes hotels, tourism, and IT ventures, while the manufacturing
investments span electrical products, steel, wood, and textiles.
These investments have generated 8,707 jobs, comprising 770 permanent and 490
temporary positions created by newly licensed entities.
The AAIC has also initiated field monitoring visits to ensure operational readiness. “Our
team works closely with new investors to address challenges promptly, enabling faster
project rollout,” Meseret added.
CHALLENGES AND REFORMS
Investors continue to face hurdles such as foreign currency shortages and workspace
availability. However, the commission highlighted progress due to macroeconomic reforms,
particularly improving foreign currency access.
“We are actively collaborating with the Mayor’s office to address workspace issues
through professional support in rental solutions and operational guidance,” Meseret
explained.
Recent reforms in the National Bank of Ethiopia’s foreign exchange policy have also
been pivotal. In October, the central bank announced a 30% increase in forex allocation to priority sectors, a move welcomed by stakeholders.
EXPANSION PLANS AND PROJECTIONS
The AAIC aims to capitalise on the momentum, targeting Birr 15 billion ($274 million) in
investments by the end of the fiscal year. A new digital investment portal, launched in November, promises to reduce registration times by 40% and improve transparency.
“We are confident these initiatives will not only attract more investors but also deepen
the trust of existing ones,” Meseret concluded.
INVESTOR SENTIMENT
Prominent business leader Ahmed Yusuf, who recently launched a $3 million IT hub in
Addis Ababa, praised the commission’s efforts.
“The improvements in investor services and forex allocation are encouraging. We hope
to see more streamlined processes for licensing and operations,” he remarked.
As Ethiopia seeks to position itself as a regional investment hub, sustained efforts in
addressing investor concerns and enhancing infrastructure will be critical.
Business & Money
Ethiopia Eyes December Debt Restructuring After IMF Review
: Ethiopia’s December IMF review may unlock long-awaited debt restructuring,
crucial for economic reforms and stalled projects like the Koysha Hydroelectric
Dam.
Ethiopia’s much-anticipated debt restructuring prospects could gain clarity this
December, as the country awaits the second review under its four-year International
Monetary Fund (IMF) program.
The Extended Credit Facility (ECF), launched in August 2023, remains central to
Ethiopia’s economic reform and debt relief efforts.
Progress Toward Debt Treatment
Last week, Ethiopian authorities reached a staff-level agreement with the IMF tied to the
second review. A comprehensive report on this review is set for release in December, a month many stakeholders, including the National Bank of Ethiopia (NBE), view as pivotal for
advancing debt treatment plans.
“Debt restructuring stands at the centre of our reform agenda. With the report’s release,
we expect rescheduling talks to gain momentum,” said Habtamu Workneh, Director of
External Economic Analysis & International Relations at the NBE.
He added that discussions are focusing primarily on extending maturity dates for Ethiopia’s debts.
IMF Support and Engagements with Creditors
The IMF has provided Ethiopia with USD 2.5 billion under its current fiscal program,
offering critical support to the country’s macroeconomic stabilisation efforts.
In parallel, Ethiopian authorities have engaged with Eurobond holders and the Official
Creditors Committee (OCC).
A debt restructuring proposal was submitted to Eurobond holders in July 2024, following
key discussions in December 2023 and May 2024.
Additionally, a global investor update held on October 1, 2024, highlighted the nation’s
ongoing economic challenges and progress in creditor negotiations.
Shifting Debt Landscape
The government has reported improvements in its debt profile. Planning and Development Minister Fitsum Assefa (PhD) announced that Ethiopia had ceased relying on commercial loans and direct borrowing from the central bank.
She noted a significant drop in the external debt-to-GDP ratio to 13.7 per cent, though
the IMF’s Debt Sustainability Analysis, published in July 2024, pegged the ratio at 18
per cent as of June 2023.
External debt accounts for 45 per cent of Ethiopia’s total public and publicly guaranteed
debt, the report stated.
Financing Challenges Persist
Despite these reforms, Ethiopia’s financing challenges remain acute.
The government is seeking nearly USD 1 billion to complete the Koysha Hydroelectric
Dam project, which has stalled at two-thirds completion due to funding shortfalls.
The project is a critical component of Ethiopia’s development strategy, but its delays
underscore the broader fiscal pressures the country faces.
Expert Views on Economic Outlook
While Ethiopian officials are optimistic about the December review as a turning point,
analysts caution that real progress hinges on creditor consensus and the government’s
ability to implement reforms.
Critics have also raised concerns about inflated GDP growth figures, which they argue
may distort Ethiopia’s true debt sustainability.
Looking Ahead
The IMF review, coupled with Ethiopia’s active engagement with creditors, could mark a
a significant step forward in its quest for debt relief.
December will likely be a defining month for the country’s economic future, with broader
implications for its ability to attract investment and complete critical infrastructure
projects.
Business & Money
KCB Group Surpasses Equity with US$ 342.31 Million Nine-Month Profit
: KCB Group reports Sh44.5B ( US$ 342.31) nine-month profit, outpacing
Equity Bank. Learn about its 49% growth, challenges, and stock performance this
year.
KCB Group Plc has outperformed Equity Bank to cement its position as Kenya’s leading
lender, posting a net profit of Sh44.5 billion for the nine months ending September
This represents a 49% year-on-year growth, surpassing Equity Bank’s Sh37.5
billion profit during the same period.
Profit Growth Driven by Core Business Performance
The remarkable profit growth was fueled by higher earnings from both interest and non-
interest income streams. KCB’s diverse revenue base has been pivotal in maintaining
its dominance in the competitive banking sector.
Non-Performing Loans a Key Concern
Despite the impressive profit growth, KCB’s non-performing loan (NPL) ratio rose to
18.5%, compared to 16.5% last year. This increase highlights persistent challenges in
managing credit risk, with Chief Financial Officer Lawrence Kimathi acknowledging it as
a “pain point” for the bank.
KCB Stock Outshines Peers on NSE
KCB’s strong financial performance has translated into exceptional stock market results.
The bank’s stock has risen 78.8% year-to-date, making it the best-performing banking
stock on the Nairobi Securities Exchange (NSE).
Plans to Sell National Bank of Kenya
Earlier this year, KCB announced plans to sell its struggling subsidiary, National Bank of
Kenya (NBK), to Nigeria’s Access Bank. While Nigerian regulators have approved the
deal, it is still awaiting clearance from Kenya’s Central Bank. The sale aims to
streamline KCB’s operations and address losses at NBK.
CEO Paul Russo Optimistic About Year-End Performance
“The journey has not been without its hurdles, but our ability to walk alongside our
customers has driven our success,” said KCB CEO Paul Russo. He expressed
confidence in closing the year on a high note, leveraging improving economic conditions
across the region.
Key Figures at a Glance
● Net Profit: Sh44.5 billion (+49%)
● Non-Performing Loan Ratio: 18.5% (up from 16.5%)
● Stock Performance: +78.8% year-to-date
KCB’s strong performance underscores its resilience in navigating challenges and its
commitment to sustaining growth in Kenya’s banking sector.
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